Warehouse Supervisor - Sortation Centre, SPX Express (Johor)

Shopee; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform seeks an Operations Manager for their Sorting Centre in Johor, Malaysia. This role involves overseeing daily operations, managing stakeholder coordination, and improving process efficiency. The ideal candidate will have a diploma or degree in relevant fields, strong leadership skills, and experience in warehouse operations. You will ensure the team meets performance targets while fostering collaboration across departments. Competitive compensation and a supportive work environment are offered.

Qualifications

• Diploma or Degree in relevant disciplines is preferred.
• Experience in warehouse operations is preferred.
• Strong leadership skills and teamwork capability.

Responsibilities

• Manage daily Sorting Centre operations including receiving, sorting, and outbound tasks.
• Coordinate between multiple stakeholders and teams.
• Provide daily reports and identify process improvements.

Skills

Leadership skills

Collaboration

Problem solving

Education

Diploma or Degree in Business, Supply Chain Management, Engineering

Tools

Warehouse Management Systems (WMS)

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Working pattern & location:

• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 days)
• Working location : PTD 113801, Jalan Persiaran Teknologi, Taman Teknologi Johor, Senai Johor

Job Descriptions:

• Responsible for the daily Sorting Centre operations including physical operations - mainly receive, sort and outbound
• Involves in scheduling, staffing and workflow management, monitoring of key performance metrics
• Manage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teams
• Ensuring the operations meet the targeted Service Level Agreement (SLA) by general management by exhibiting your problem solving and employee coaching/training skills wherever needed
• Provide daily data reports & identify potential improvements to existing processes to reduce bottlenecks & improve the efficiency of your team

Requirements:

• Diploma or Degree in Business, Supply Chain Management, Engineering or relevant disciplines is preferred. Others with transferrable skill sets are welcome to apply
• Experienced in warehouse operations would be preferred
• Strong leadership skills, promoting collaboration and teamwork across different departments/stakeholders
• Knowledge in Warehouse Management Systems (WMS) is encouraged