Retail Service Point Associate – Customer & Parcel Ops

Shopee; Batu Pahat; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking a professional for an Operations role in Batu Pahat. The successful candidate will assist customers with their delivery and shipping needs while ensuring operations run smoothly. Essential qualifications include decent knowledge of Microsoft Office and prior experience in customer service or logistics. The job offers benefits such as a fixed allowance and KPI incentives, with a full-time employment type.

Benefits

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented, meticulous, and pleasant personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery and shipping needs efficiently.
• Coordinate with drivers for pick-up of customer orders.
• Monitor operations at the Drop-Off Point.

Skills

Customer service skills

Knowledge of Microsoft Office tools

Attention to detail

Job description

A leading e-commerce platform is seeking a professional for an Operations role in Batu Pahat. The successful candidate will assist customers with their delivery and shipping needs while ensuring operations run smoothly. Essential qualifications include decent knowledge of Microsoft Office and prior experience in customer service or logistics. The job offers benefits such as a fixed allowance and KPI incentives, with a full-time employment type.