Retail Assistant, Service Point (Johor) - SPX Express

Shopee; Batu Pahat; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking a professional for an Operations role in Batu Pahat. The successful candidate will assist customers with their delivery and shipping needs while ensuring operations run smoothly. Essential qualifications include decent knowledge of Microsoft Office and prior experience in customer service or logistics. The job offers benefits such as a fixed allowance and KPI incentives, with a full-time employment type.

Benefits

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented, meticulous, and pleasant personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery and shipping needs efficiently.
• Coordinate with drivers for pick-up of customer orders.
• Monitor operations at the Drop-Off Point.

Skills

Customer service skills

Knowledge of Microsoft Office tools

Attention to detail

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Details & Requirements

1. Working hours: 10am - 6:30pm / 1pm - 9pm
2. Working Arrangement: 6 working days, rotational day shift
3. Work location: Batu Pahat
4. Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO
5. Employment type: Full-time & Fixed Term Contract

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop‑Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad‑hoc duties as required.

Requirements

• Decent knowledge of Microsoft Office tools
• Detail‑oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature