Project Management Associate (Seller Operations) - (Open to Fresh grad)

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform seeks a dynamic team member to develop seller policies and enhance seller experiences. This role involves project management and strategic policy development to foster a competitive marketplace. Candidates should have a Bachelor's degree and demonstrate strong analytical thinking, communication, and problem-solving skills. Open to recent graduates and those with up to 5 years of related experience. Join a fast-paced environment where your contributions will directly impact seller success.

Qualifications

• Strong critical thinking and problem-solving abilities.
• Ability to navigate complex environments independently.
• Exceptional communication and interpersonal skills.

Responsibilities

• Develop and set fair and competitive policies for Seller Operations.
• Spearhead projects related to seller operations and experience.
• Drive and monitor assigned Seller Ops OKRs and KPIs.

Skills

Critical thinking

Problem-solving

Communication skills

Interpersonal skills

Analytical thinking

Education

Bachelor's degree

Job description

About The Team

Job Description

The Seller Operations (SOS) team's primary goal is to develop seller policies and on-the-ground initiatives that enhance our platform's competitiveness and, by extension, improve the buyer experience.

The SOS strives to cultivate the desired behaviours among sellers through strategic policy setting, process improvements, and product enhancements to provide the best experience for all users.

This role is ideal for a dynamic and strategic thinker passionate about creating a fair, competitive, and productive marketplace. If you are driven by innovation, excellence in execution, and a desire to directly impact seller success, we invite you to apply to join our team.

Policy Development and Implementation

• Develop and set policies related to Seller Operations that are fair, competitive, and aligned with our organizational goals.
• Ensure policies drive the desired behaviours among sellers, promoting a healthy and productive marketplace ecosystem.

Project Management

• Spearhead and manage a variety of projects related to seller operations and seller experience, including process improvements and product enhancements.
• Work closely with cross-functional teams to ensure project objectives are met and implemented effectively.

Seller Ops OKR / KPI

• Drive and monitor assigned Seller Ops Objective Key Results (OKR), KPIs, User Experience (UX) and seller NPS metrics.
• Develop and refine simulation models to predict the outcomes of different operational strategies, focusing on their impact on relevant metrics.
• Collaborate with data analysts to enhance model accuracy and relevance, ensuring simulations effectively inform strategic decisions.

Requirements

• Holds a Bachelor's degree in any field.
• Preferred experience in project management and/or management consulting within the relevant sector.
• Strong critical thinking and problem-solving abilities.
• Ability to independently navigate complex and diverse environments.
• Exceptional communication and interpersonal skills, able to build positive relationships across teams.
• Proven ability to manage multiple tasks and meet tight deadlines in a dynamic, fast-paced setting.
• Demonstrated analytical thinking and skills, capable of effectively gathering, analyzing, and interpreting data for informed decision-making.
• Open to fresh grad to 5 years working experience in similar field