Hospitality jobs in Malaysia

Description

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

As a Project Manager on the Onboarding Team, you will oversee the planning, execution, and delivery of our Actabl brands, ensuring projects are completed on time and within scope. This role involves coordinating projects with a defined scope, start, and completion point, while managing project team activities and communication. You will work with cross-functional teams, manage project risks, and maintain strong relationships with stakeholders by organizing meetings and tracking tasks and schedules. This position requires a blend of project management and coordination, strategic thinking, and communication skills to drive continuous improvement and achieve project success. Additionally, you will organize contracts, files, and reports.

Typical Functions:

Project Planning and Execution:

• Assist in the creation and maintenance of project schedules using our project management software, ensuring accurate and timely updates.
• Coordinating with various departments to gather necessary information, setting realistic timelines, and adjusting schedules as needed to accommodate changes.
• Provide comprehensive support to the implementation team, ensuring that all tasks are completed efficiently and within the designated timelines.
• Monitor progress, offer guidance, and resolve any issues that may arise during the implementation phase.

Customer Focus:

• Lead project meetings, meticulously document outcomes, and communicate results to stakeholders to ensure alignment and transparency.
• Prepare agendas, facilitate discussions, capture key decisions, and distribute minutes promptly using the onboarding tool.
• Assist in ensuring that the project scope, as defined in the contract, is strictly adhered to throughout the project lifecycle.
• Perform regular reviews of project deliverables, managing scope changes, and ensuring that all contractual obligations are met.

Communication and Collaboration:

• Evaluate each project comprehensively to anticipate potential issues and strategically position it within the implementation queue.
• Conduct thorough assessments, identify dependencies, and prioritize projects based on strategic importance and resource availability.
• Foster strong relationships with team members, customers, and other stakeholders to ensure effective collaboration and communication.
• Conduct regular check-ins, maintain open communication channels, and promote a collaborative environment where feedback is encouraged and valued.

Problem Solving:

• Proactively identify and escalate concerns to appropriate stakeholders, ensuring timely resolution and follow-through.
• Mitigate potential risks, effective communication skills to articulate concerns, and a proactive approach to problem-solving.
• Maintain overall accountability for the project's success, ensuring its completion within the agreed-upon parameters.
• Track progress against milestones, manage resources effectively, and ensure that all project objectives are met on time and within budget.

Risk Management and Mitigation:

• Proactively and quickly identify potential risks and create mitigation plans to address project-related issues and obstacles.
• Conduct risk assessments and develop mitigation strategies for complex projects.
• Function as an escalation point for team projects and work in partnership with peers to mitigate any customer concerns.

Team Collaboration:

• Provide clear direction and guidance fostering a collaborative and inclusive team environment as you mentor and set an example for other team members.
• Mentor junior project managers and team members, fostering professional growth and development.
• Drive high-level stakeholder engagement and communication, ensuring alignment with organizational goals and objectives.
• Champion continuous improvement initiatives to enhance project delivery and operational efficiency.
• Assignments will include more complex customers, thus requiring more experience to navigate competing priorities.

Requirements

Ideal Skills & Experience:

• 1-3 years experience in project coordination, preferably in a SaaS or tech environment.
• Familiarity with project management and coordinator concepts and procedures is preferred.
• 2+ years of experience in a customer facing role such as implementation coordinator, customer success, or customer support.
• Ability to work a flexible schedule to accommodate customers and staff living in a variety of locations around the globe.
• Ability to travel, may be required.
• Experience in report building in standard tools such as excel or powerpoint.

Key Competencies:

• Organizational Skills: Ability to manage multiple tasks, deadlines, and priorities effectively, ensuring that all aspects of the project are well-coordinated.
• Communication: Clear and concise communication with team members, stakeholders, and clients, both in writing and verbally. Facilitating meetings and ensuring everyone is aligned is crucial.
• Time Management: Keeping the project on schedule, monitoring timelines, and ensuring that tasks are completed on time.
• Problem-Solving: Proactively addressing challenges that arise during the project and offering solutions to keep the project moving forward.
• Attention to Detail: Ensuring that all aspects of the project are properly documented, from tasks and deadlines to budgets and reports.
• Collaboration: Working well with different departments and stakeholders, ensuring smooth coordination and fostering teamwork.
• Technical Skills: Familiarity with project management software (e.g., Microsoft Project, Trello, Asana), spreadsheets, and other relevant tools used for tracking progress, resources, and tasks.
• Adaptability: Ability to adjust plans and approaches as projects evolve, especially when changes or unexpected issues occur.
• Risk Management: Identifying potential risks and helping to create mitigation strategies to avoid delays or problems.
• Innovation and Improvement: Capability to lead initiatives that drive continuous improvement and operational excellence in project management processes.
• Stakeholder Influence: Strong negotiation and influence skills to secure resources and support from senior stakeholders.

Work Environment:

This position will be part of our new downtown Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team.

Compensation Package:

Qualified candidates can expect a salary range of $63,000 - $82,000 depending on experience.

Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health.

All Actabl full-time team members based in the United States are eligible for the following benefits:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents and/or spouse
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.