Head of Property (Hotel)

Jobstreet Malaysia; Klang Municipal Council; On-site; MYR 80,000 - 150,000; Full time

Job summary

An iconic 5-star hotel in Klang Valley is on the lookout for a visionary hospitality leader to oversee its operations. This role is crucial for shaping guest experiences and enhancing service excellence. With a focus on strategic direction, you will drive business performance while ensuring compliance with brand standards. Your leadership will inspire a diverse team to achieve operational excellence and foster strong relationships with key stakeholders. If you have a passion for hospitality and a proven track record in leadership, this opportunity is perfect for you.

Qualifications

• 15 years of leadership experience in the hospitality industry.
• Deep understanding of hotel financial performance and P&L accountability.

Responsibilities

• Lead hotel operations across various departments.
• Drive business growth through effective revenue strategies.

Skills

Leadership

Strategic Planning

Revenue Management

Operational Excellence

Interpersonal Skills

Education

Bachelor’s degree in Hospitality Management

MBA or Executive Education certifications

Job description

A highly regarded 5-star hotel in Klang Valley is seeking an accomplished and visionary hospitality leader to take charge of overall operations. This pivotal leadership role offers the opportunity to shape the guest experience, strengthen service excellence, and drive business performance at one of the city’s most iconic properties.

Key Responsibilities

• Lead the hotel’s entire operations encompassing Rooms Division, Food & Beverage, Finance, Sales & Marketing, and Human Capital functions.
• Provide clear strategic direction to deliver superior guest satisfaction and sustainable profitability.
• Drive business growth through sound revenue strategies, cost optimisation, and operational efficiencies.
• Inspire and lead a diverse leadership team to achieve consistent service standards and operational excellence.
• Ensure compliance with brand, regulatory, and service quality standards.
• Cultivate strong working relationships with key stakeholders including ownership, the corporate office, and external partners.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or equivalent; MBA or Executive Education certifications preferred.
• A minimum of 15 years’ progressive leadership experience within the hospitality industry, including at least 5 years leading a full-service hotel.
• Deep understanding of hotel financial performance, P&L accountability, revenue management, and operational KPIs.
• Proven track record in managing multidisciplinary teams and executing strategic business plans.
• Excellent leadership, communication, and interpersonal skills.
• Strong business acumen, operational discipline, and emotional intelligence.