Banquet Captain (Team Leader)

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a leading global hospitality company as a Banquet Captain, where you will oversee the set-up and clean-up of food and beverage during various banquet functions. This role is essential in ensuring high-quality service and guest satisfaction, making every event memorable. You will work closely with a dedicated team, fostering a positive environment while leading the service staff to deliver exceptional experiences. If you have a passion for hospitality and a commitment to excellence, this position offers a fantastic opportunity to grow in a dynamic and supportive workplace.

Qualifications

• Experience in hotel settings is advantageous.
• Ability to lead and work as part of a team.

Responsibilities

• Supervise food and beverage service during banquet functions.
• Assist with planning and executing all banquet functions.
• Ensure guest satisfaction throughout the meal service.

Skills

Positive attitude

Administration and organization skills

Customer service

Teamwork

Good communication

Leadership

Job description

A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise food and beverage service throughout banquet functions to ensure quality service and product quality
• Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner
• Participate in and lead department meetings
• Process banquet checks accurately and efficiently for payment
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

What are we looking for?

A Banquet Captain at Hilton is always working on behalf of our guests and clients and as team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:

• Positive attitude
• Administration and organization skills
• Know how to listen to suggestions and critics
• Be committed to delivering high standard customer service
• Take initiative
• Teamwork
• Ability to lead people
• Good communication

It will be advantageous in this position if you demonstrate the following skills and differentials:

• Experience in hotel
• Experience in similar function

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!