Learning & Development Executive

Hilton Worldwide, Inc.; Sabah; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Training Officer, where you will play a vital role in enhancing staff experiences through effective training programs. This position involves collaborating with various departments to identify training needs and ensure compliance with in-house training plans. Your commitment to high-quality customer service and strong communication skills will help foster a positive learning environment. This is a fantastic opportunity to contribute to a company dedicated to exceptional guest experiences and a culture of hospitality.

Qualifications

• Experience in HR or training is essential for this role.
• Strong communication and interpersonal skills are crucial.

Responsibilities

• Provide quality training to internal customers.
• Identify training needs in collaboration with department heads.
• Conduct in-house training courses on various topics.

Skills

HR Experience

Training Coordination

Strong Communication Skills

Interpersonal Skills

Customer Service

Adaptability

Teamwork

Pressure Management

Education

CIPD Qualification

Job description

Job Description

Learning & Development Executive

Job Number:

HOT0BM0M

Work Location:

Hilton Kota Kinabalu, Jalan Tunku Abdul Rahman, Sabah 88900

A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience, while working with and ensuring that all departments meet their training objectives.

What will I be doing?

As a Training Officer, you will be responsible for:

• Providing quality training to internal customers
• Assisting in coordinating and administering Vocational Qualifications
• Adhering to the in-house training plan
• Identifying training and development needs throughout the hotel in collaboration with Line Managers, Department Heads, HR, and Training Managers
• Supporting Line Managers in achieving training goals and conducting monthly reviews
• Preparing, organizing, and conducting in-house training courses such as Recruitment and Selection, Discipline, and Grievance procedures
• Ensuring new employees receive departmental and legal training
• Holding monthly departmental meetings with trainers and interns to address training needs

What are we looking for?

To succeed as a Training Officer at Hilton, you should embody the following qualities:

• Previous experience in HR or training
• A positive attitude
• Strong communication and interpersonal skills
• Commitment to high-quality customer service, both internally and externally
• Excellent grooming standards
• Flexibility to adapt to various work situations
• Ability to work under pressure
• Ability to work independently or as part of a team

Preferred qualifications include:

• CIPD qualification
• Knowledge of the hospitality industry

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-range hotels. For nearly a century, Hilton has been committed to providing exceptional guest experiences through its global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences every day. Our Team Members are at the heart of this mission!