Guest Service Assistant

Mykey Global; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in property management is seeking a Guest Service Assistant to enhance guest experiences. This role involves performing check-ins and check-outs, resolving guest inquiries, and ensuring smooth operations at the front desk. The ideal candidate will possess excellent communication skills, attention to detail, and a customer-focused mindset. With a commitment to luxurious accommodation experiences, the company offers a dynamic work environment where your contributions will directly impact guest satisfaction and operational success. Join a team that values comfort, elegance, and innovation in hospitality.

Benefits

Medical Coverage

Team-Building Activities

All Public Holidays

EPF & SOCSO

Qualifications

• Strong communication and customer service skills are essential.
• Experience in handling guest complaints and inquiries.
• Proficiency in Microsoft Office is required.

Responsibilities

• Perform hotel guest check-in and check-out efficiently.
• Resolve issues related to bookings or reservations.
• Prepare end-of-day reports and handle cashiering.

Skills

Phone Etiquette

Communication Skills

Customer Service

Attention to Detail

Problem-Solving

Organizational Skills

Multitasking

Interpersonal Skills

Fluency in Multiple Languages

Education

Experience in Hospitality

Tools

Microsoft Office

Job description

MyKey Global is a fast-growing property management company and hospitality operator based in WP, Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

This position requires the candidate to be based at Empire City @ Damansara Perdana, Selangor.

Qualifications & Experience

• Phone Etiquette, Communication, and Customer Service skills.
• Attention to detail and problem-solving abilities.
• Experience in handling guest complaints.
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office and office equipment.
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Tasks & Responsibilities

• Performing hotel guest check-in and check-out.
• Payment and cashiering.
• Communication skills with guests.
• Preparing arrival and departure lists.
• Preparing room keys for arrivals and assigning room numbers.
• Preparing end-of-day reports, including cashier's drops, to be submitted to the office.
• Resolving issues related to bookings or reservations.
• Answering guest inquiries about reservations, arrival, and payment processes.
• Providing support to customers with inquiries or requests during their stay.

Welfare & Benefits

• All Public Holidays
• EPF & SOCSO
• Medical coverage
• Team-building activities

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Your application will include the following questions:

• How many years' experience do you have as a Front Desk Assistant?
• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Front Office Assistant?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?

Company Details

Hotel & Accommodation Services, 51-100 employees

Mykey Global is a fast-growing property management company and hospitality operator committed to providing warm, comfortable, and luxurious accommodation experiences to our property occupants.

We also help our property investors achieve higher rental yields than the market rate. We bridge the gap between property owners and hospitality guests by utilizing technology and a large network of real estate partners worldwide. Our five branding values are: Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity.

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Additional Information

What can I earn as a Guest Service Assistant?