Technical & Delivery Manager

ManpowerGroup; Subang Jaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Selangor, Malaysia seeks a Technical & Delivery Manager to oversee enterprise IT project delivery. The ideal candidate will have a minimum of 10 years' experience in IT infrastructure, with strong leadership abilities and a solid technical background in servers and storage solutions. This role focuses on managing a team, ensuring project outcomes, and engaging with customers to meet service standards. Candidates should possess excellent communication and planning skills to drive operational improvements.

Qualifications

• Minimum of 10 years’ experience in enterprise IT infrastructure delivery.
• At least 3 years in a people management role.
• Strong hands-on deployment background with customer site experience.
• Solid expertise in enterprise servers and storage solutions.

Responsibilities

• Oversee technical project delivery and lead a team of engineers.
• Maintain service-oriented approach while managing scope.
• Drive faster project completion and reduce rework.
• Collaborate with management for operational improvements.

Skills

Customer-facing communication skills

Project execution discipline

Leadership

Technical delivery management

Tools

Red Hat Ansible

Veeam

Commvault

Job description

About the Employer

Our Client is a trusted provider of enterprise IT infrastructure solutions, specializing in servers, storage, backup, disaster recovery, and automation. The Employer is committed to delivering high-quality technical projects, fostering innovation, and ensuring customer satisfaction. Employees are empowered to lead impactful projects, drive operational improvements, and contribute to long-term business growth.

Key Responsibilities

As a Technical & Delivery Manager, you will oversee technical project delivery and lead a team of engineers to ensure successful outcomes. Your responsibilities include:

• Delivery Leadership & Execution
• Leading and managing technical delivery for projects involving enterprise servers, storage, virtualization platforms, backup, disaster recovery, and automation solutions.
• Owning delivery outcomes including timeline, quality, customer satisfaction, and project sign-off.
• Establishing and enforcing delivery discipline through deployment checklists, documentation standards, change control, and handover procedures.
• Driving faster project completion and reducing rework through standardization and templates.
• Technical Team Management
  • Leading a team of engineers and overseeing day-to-day delivery operations.
  • Coaching, training, and developing engineers in technical capability and customer professionalism.
  • Planning resource allocation based on project pipeline and priorities.
  • Conducting performance feedback, skills mapping, and certification planning.
• Customer Engagement & Service Mindset
  • Acting as the senior technical point of contact for key customers and escalations.
  • Leading technical discussions with customers on deployment planning, risk and change management, troubleshooting, and incident support.
  • Maintaining a service-oriented approach, balancing customer needs with company standards, and managing scope through professional change control.
• Process Improvement & Business Contribution
  • Collaborating with management to identify new service offerings and operational improvements to increase efficiency and margins.
  • Supporting pre-sales activities with technical validation, project approach, and delivery feasibility.
  • Contributing to building a stronger recurring services engine, including support tiers, SLAs, and renewals.

Job Requirements

Candidates should meet the following criteria:

• Minimum of 10 years’ experience in enterprise IT infrastructure delivery (servers, storage, backup).
• At least 3 years in a people management role (team lead, manager, or delivery manager).
• Strong hands-on deployment background with customer site experience.
• Solid expertise in enterprise servers, storage solutions, backup and recovery architecture, and automation using Red Hat Ansible or equivalent frameworks.
• Strong customer-facing communication skills with confidence in leading technical engagements.
• Proven project execution discipline including planning, documentation, sign-off, and stakeholder management.

Preferred Certifications

• Red Hat / Ansible certifications.
• Vendor certifications in IBM, HPE, or Lenovo.
• Backup certifications such as Veeam and/or Commvault.
• PMP / PRINCE2 or equivalent project management certification (optional).

Key Traits

• Service-oriented and customer-focused, while maintaining company standards.
• Strong leadership and accountability with the ability to enforce delivery discipline.
• Calm under pressure and professional in handling escalations.
• Structured thinker with strong planning and documentation skills.
• Proactive and commercially aware, able to propose service improvements and new business ideas.
• Balances technical excellence with practical delivery outcomes.