Operation Supervisor

Joy Design Studio Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics and design firm in Malaysia is seeking a Warehouse Operations Supervisor. The role involves supervising warehouse and delivery operations, ensuring quality control, and managing customer service inquiries. Ideal candidates will have experience in logistics, inventory management, and supervisory roles. Responsibilities also include preparing for peak operational periods and monitoring performance metrics, making it a dynamic position with growth potential.

Qualifications

• Proven experience in supervising warehouse operations.
• Strong knowledge of logistics and delivery processes.
• Ability to enforce quality control standards.

Responsibilities

• Supervise daily warehouse operations and staff performance.
• Monitor delivery operations and performance KPIs.
• Implement quality control checkpoints and investigations.
• Handle customer complaints related to product issues.
• Prepare operational plans for peak seasons.

Skills

Supervisory skills

Inventory management

Logistics planning

Quality control

Customer service

Job description

1. Warehouse Operations (Supervisory Role)

• Supervise and guide the Warehouse Coordinator in daily warehouse operations including receiving, storage, picking, staging, and dispatch
• Review and monitor inventory accuracy, stock control practices, and warehouse documentation
• Ensure warehouse layout, cleanliness, safety standards, and SOP compliance are consistently followed
• Plan and approve warehouse manpower requirements for normal operations and festive peak periods
• Monitor warehouse staff performance and discipline through the Warehouse Coordinator
• Act as escalation point for warehouse-related issues and operational risks

2. Logistics & Delivery Oversight (Supervisory Role)

• Oversee and supervise daily delivery operations executed by the Delivery Coordinator
• Review delivery plans, capacity planning, and route efficiency prepared by the Delivery Coordinator
• Monitor delivery KPIs including on-time rate, damages, failed deliveries, and cost control
• Act as escalation point for major delivery issues, customer complaints, and operational risks
• Oversee, evaluate, and manage performance of 3rd-party delivery service providers during festive peak periods
• Guide and support the Delivery Coordinator in improving delivery efficiency, service quality, and compliance

3. Quality Control (QC) Oversight

• Implement and enforce QC checkpoints:
• Incoming goods inspection
• Warehouse handling checks
• Pre-delivery inspection
• Ensure products meet company quality standards before delivery
• Investigate damages, defects, and returns; identify root causes
• Work with warehouse and logistics teams to reduce repeat quality issues
• Maintain QC records, reports, and improvement actions

4. Customer Service Support – Product Reports & Complaints

• Handle product-related customer complaints and reports received through Sales / Customer Service teams
• Investigate complaint root causes related to: Warehouse handling, Delivery process
• Coordinate corrective actions such as replacement, repair, or return
• Track complaint status, resolution timeline, and closure
• Prepare monthly product complaint analysis reports
• Recommend preventive actions to reduce repeat complaints

5. Festive Season & Peak Operations Management

• Prepare operational plans for peak periods (manpower, vehicles, staging space)
• Coordinate temporary staff, overtime, and workload distribution
• Ensure delivery efficiency and QC standards are maintained during peak periods
• Monitor festive season operational cost and productivity
• Prepare weekly and monthly operational reports
• Track KPIs related to delivery performance, damages, inventory accuracy, and complaints
• Recommend process improvements to enhance efficiency and reduce operational costs
• Support management with data-driven operational insights