Domain Lead

Asia Recruit; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading recruitment firm in Malaysia is looking for a seasoned delivery management professional with a strong background in technology services and financial sectors. The ideal candidate will be responsible for overseeing delivery performance, guiding teams, and ensuring client satisfaction. Applicants should possess at least 10 years of experience and a bachelor's degree, alongside exceptional leadership and communication skills to manage complex projects effectively.

Qualifications

• Minimum 10 years of experience in a relevant field.
• Experience in global banking and financial services organizations.
• Exceptional communication skills in written and verbal form.

Responsibilities

• Accountable for delivery performance of technology services.
• Provide guidance to onshore and offshore teams.
• Analyze and mitigate delivery risks for projects.
• Manage large-scale delivery projects.

Skills

Delivery performance management

Leadership

Client relationship building

Risk management

Project management

Communication

Education

Bachelor's degree

Job description

Key Responsibilities

• Accountable for delivery performance of our Technology Delivery Services (e.g. quality, client satisfaction, financial) for selected accounts and projects.
• Provide supervision and guidance to both onshore and offshore teams to achieve the delivery targets.
• Proactively explore and implement new practices and enablement to improve delivery efficiency and quality.
• Act as Point-of-Contact to clients on delivery matters and facilitate client relationship building.
• Proactively analyze, identify, prioritize, and mitigate delivery risks for overall portfolio and specific delivery project.
• Demonstrate experience and expertise in driving and managing large scale delivery project (for both Solution Delivery and Application Management projects)
• Solid experience working with nearshore/offshore delivery teams, and knowledgeable about related methodology, tools, collaboration enablement, people management.
• Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk.
• Drives profitability and continued success by managing service quality and cost and leading delivery.
• Measures and communicates progress to leadership within committed time frames.
• Proactively support sales through innovative solutions and delivery excellence.
• Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
• Research, gather and synthesize information.
• Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Lead the effort to design, build and configure applications, acting as the primary point of contact.
• Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
• Partner closely with the Group domain team to plan and manage transitioned deliverables.

Qualifications

• Bachelor's degree with at least 10 years' experience
• Experience in various leadership Experience in a complex, global engineering and banking/ financial services organization .
• Exceptional communication skills, written, verbal and presentation .
• Experience delivering highly complex, global programs and projects
• Strong relationship management skills with executive stakeholders Deep and broad experience in corporate (Technologies)