Data Analysis ofertas em Malásia

The Associate Specialist, Learning Delivery (LMS Administrator) will play a key role in managing and optimizing the Learning Management System (LMS), ensuring a seamless experience for users across the organization. This role is responsible for providing support to stakeholders, resolving technical issues, and contributing to the continuous improvement of learning delivery processes.

• Ticket Management: Serve as the primary contact for all LMS-related inquiries by managing tickets and requests from stakeholders. Ensure timely and accurate resolution of each issue in accordance with service level agreements (SLAs).
• First-Line Support: Act as the initial point of contact for the learning community, providing high-quality support and guidance on LMS-related topics.
• Case Resolution: Utilize HR case management and knowledge systems to document and resolve support cases effectively.
• System Expertise: Apply in-depth knowledge of the LMS to support business owners in the successful delivery of learning programs.
• Data Analysis: Conduct research and analyze data across multiple systems to provide accurate and informed responses.
• Issue Resolution: Exercise sound judgment in handling inquiries that require non-standard responses and adaptive problem-solving.
• Testing & Implementation: Contribute to the testing and deployment of new and enhanced learning tools and applications.
• Collaboration: Work closely with the BT Service Desk to troubleshoot and resolve technical issues related to the LMS.
• Content Management: Propose updates to HR Portal content to enhance the self-service experience for end users.
• Project Participation: Support special assignments and cross-functional team projects as required.

• Prior experience as an LMS Administrator or in a similar role within a corporate learning or HR environment.
• Strong technical proficiency with learning systems and platforms.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong written and verbal communication skills, with a focus on user-centric support.
• Experience using ticketing and internal communication systems such as ServiceNow and Viva Engage is highly desirable.
• Fluency in both English.

• Comfortable working in a fast-paced, dynamic environment with frequent technological and procedural changes.
• Demonstrates flexibility and adaptability to evolving work processes.
• Self-motivated with the ability to work independently, while also collaborating effectively with team members and key stakeholders.

📌 Note:
There will be an outbound CV screening call from our Talent Attraction Business Partner, and the call may come from an overseas number.
Please make sure to answer the international call to proceed with your application.

As an equal opportunity employer, we welcome applications from candidates with a diverse background.