Bilingual Call Center QA Analyst – Malay & English

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang is seeking a Quality Analyst to support the Customer Service team by ensuring performance standards are met. Candidates should have a Bachelor’s degree, at least 1 year of QA experience in a call center, and proficiency in Malay and English. The role involves conducting data analysis, QA evaluations, and acting as a Subject Matter Expert. Immediate start is preferred.

Qualifications

• Minimum 1 year experience as QA in call center.
• Candidate must be able to work on rotational shifts.
• Able to start work immediately preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations and provide progress reports.
• Act as escalation point for process questions.
• Act as Subject Matter Expert for QA evaluations.
• Participate in problem prevention and continuous improvement projects.

Skills

Proficiency in Malay

Proficiency in English

Education

Bachelor’s degree or equivalent diploma

Job description

A leading customer service provider in Penang is seeking a Quality Analyst to support the Customer Service team by ensuring performance standards are met. Candidates should have a Bachelor’s degree, at least 1 year of QA experience in a call center, and proficiency in Malay and English. The role involves conducting data analysis, QA evaluations, and acting as a Subject Matter Expert. Immediate start is preferred.