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A global leader in home furnishings is seeking a skilled Service Provider Operations Developer to join their team in Port Klang, Malaysia. This full-time role involves overseeing logistics service providers, ensuring operational excellence, and fostering continuous improvement. Ideal candidates will have a strong background in logistics, excellent negotiation skills, and a passion for data analytics.
About Us
At IKEA, we believe that we are better when we are physically together for collaboration, dialogues, and conversations. We believe in the power of human interactions, the informal chats, the energy, belonging, and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace, with the flexibility to work from home.
Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing and food products at prices so low that as many people as possible will be able to afford them.
Supply Chain Operations is a global business unit within IKEA Supply, connecting customers with IKEA products in a simple, affordable, and sustainable way. With over 700 co-workers, we lead, plan, and execute the supply of products between suppliers and retailers. We deliver excellent transport and logistics solutions by optimizing replenishment, managing goods flow, sourcing and developing transport and logistics capacities, and securing supply quality.
Category Contract Logistics is responsible for sourcing and operating outsourced warehouses and logistics services at optimal cost, while meeting high service and quality standards. We ensure safety, security, and sustainability, continuously contributing to the IKEA vision. Operating in one of the most dynamic areas of logistics, we embrace innovation and technology to keep improving.
To support our growth in South and Southeast Asia, we are now looking for a Service Provider Operations Developer to join our team in Port Klang, Malaysia.
About the Role
We are looking for a skilled and motivated person to help us lead operational excellence and deliver outstanding performance to IKEA customers. Our team focuses on sourcing, implementing, and developing warehousing and logistics solutions that balance total supply chain cost with service level, capacity, and sustainability.
As a Service Provider Operations Developer, you will play a key role in driving and improving the operational performance of our logistics service providers. Guided by a defined framework and relevant Key Performance Indicators (KPIs), you will ensure excellence across multiple dimensions of logistics operations.
This position serves as a crucial link between the category team and internal stakeholders, acting as the go-to expert for operational matters related to our logistics units.
This is a full-time role based in our office in Port Klang, Malaysia, reporting to the Business Development Manager, Contract Logistics.
Key Responsibilities
About You
We are looking for someone who brings a strong mix of expertise, curiosity and drive:
Why Join Us
We believe in you.
You will lead your assignment in a diverse team, partnering with world-class service providers and driving continuous improvement in logistics.
We grow with you.
In regular conversations with your manager, you can explore your development and career opportunities, and we will support you on the way. We embrace making mistakes and learning from them. For us at IKEA, this is the best way forward.
We listen, build strong relationships, and help our partners grow to their full potential.
Recruitment Process
If this sounds like the right opportunity for you, we would love to hear from you! The selection process is ongoing, so please submit your application in English as soon as possible, no later than 5 October 2025.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.