lavori da Customer Service in località Malaysia

Job Description - Associate - Agency Conduct & Servicing (2000012N)

2000012N

• Handle Replacement of Policy (ROP) for internal and external cases.
• Answer inquiries on ROP and investigate cases from initiation to resolution.
• Register and prepare data for ROP appeals, including incomplete documents requiring further investigation and correspondence with agents.
• Compile registered and completed ROP documents for CS interviews.
• Prepare ROP appeals for ROP committee consideration.
• Coordinate, organize, and take minutes at ROP communication meetings; prepare summary reports for committee members.
• Conduct ROP communication meetings bi-monthly.
• Assist in registering fraud and feedback cases in CFS.
• Prepare reports for commission crediting on approved ROP appeals.
• Attend ICM inquiries and support Conduct & Servicing investigations.
• Maintain proper records and ensure TAT compliance.
• Process, supervise, and review ROP appeal cases.
• Assist in ad-hoc projects and related functions as needed.

• Degree in Business Administration with two years of experience in the insurance industry or related field.
• Experience handling customer service related to market conduct and agent services.
• Familiar with Agency Administration policies and guidelines.
• Knowledge of legal concepts in insurance and insurance products.
• Organizational skills to work systematically and efficiently.
• Pleasant and friendly demeanor.
• Integrity and trustworthiness.
• Excellent written and verbal communication skills.
• Strong inquiry and probing skills.
• Analytical skills for information gathering and analysis.
• Proficient in Microsoft Word and Excel.