Customer Service jobs in Malaysia

Job Title: Order to Cash Protégé

Department: Sanofi Business Operations, Order to Cash

Location: Kuala Lumpur

Our organization in Kuala Lumpur is growing fast, and we're always looking for talented professionals to join our Order to Cash service line.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope.

As one department within SBO, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our O2C team to handle the following activities:

• Master data Management
• Sales orders Management
• Requests and Disputes Management
• Credit Risk and Credit Data Management
• Collections and Customer Contact Management
• Cash Application and Receivables Management
• AR related Month-end Closing, Reporting and Non-trade Invoice Management

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

• An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.
• A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.
• An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.
• A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

• Deliver cash application and receivables management services as per their respective Service Level Agreements (SLAs)
• Manage incoming payments
• Perform clearing of AR, analyse discrepancies, execute securitization program and factoring
• Monitor SD/FI interface and ensure invoices are booked correctly
• Generate & book non-Trade invoices
• Ensure revenue recognition (Trade & non-Trade) and related accounting accruals
• Analyse AR ageing reports, recommend bad debts reserves and post entries
• Participate in month end closure activities: reconcile AR postings with GL, analyse & resolve discrepancies, post adjustment entries
• Prepare month end and ad-hoc reports for revenue and AR analysis

The Order to Cash team works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and other front line teams

Countries supported by O2C currently:

Australia, New Zealand, Malaysia, Singapore, Thailand, China, Hong Kong, Taiwan, Japan, South Korea, Greater Gulf, Philippines, Vietnam.

SBO O2C

• Deliver cash application receivables and management services for Sanofi entities within SBO perimeter as per their respective Service Level Agreements
• Manage incoming payments
• Perform clearing of Accounts Receivables (AR), analyse discrepancies related to unapplied / misapplied receipts or deductions
• Assist in month-end closing activities and reporting (AR Aging report, GL Reconciliation, and etc.)
• Check mailbox and handle enquiries from stakeholders & customers
• Perform any other tasks assigned by Team Manager

Language

• Proficient in English and communication skills, both verbal and written

Functional Skills

• Working Experience is not required as training will be provided

Technical

• Knowledge of Microsoft Office, including MS Excel

Interpersonal

• Self-motivated and ability to work independently

Qualification

• Minimum Qualifications: Bachelor’s Degree/ Post Graduate Diploma in Accounting/Finance/Business or equivalent

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!