Bilingual Travel Customer Support Specialist

ManpowerGroup; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global leader in customer experience solutions is seeking a Customer Service Representative in Kuala Lumpur. In this role, you will handle inquiries related to hotel bookings via email and chat, ensuring an excellent customer experience. The ideal candidate should possess strong communication skills in both English and Mandarin and have a customer-focused attitude. The position offers an engaging environment for service professionals who wish to grow their skills and meet service level agreements.

Qualifications

• 0–1 year of customer service experience is preferred.
• Excellent command of English and Mandarin (spoken and written).
• Ability to manage customer interactions effectively.

Responsibilities

• Handle customer inquiries related to hotel bookings via email and chat.
• Route inquiries through appropriate support channels.
• Make outbound calls to hotels in urgent cases to resolve issues.

Skills

Customer service orientation

Strong communication skills

Interpersonal skills

Education

High school qualification

Job description

A global leader in customer experience solutions is seeking a Customer Service Representative in Kuala Lumpur. In this role, you will handle inquiries related to hotel bookings via email and chat, ensuring an excellent customer experience. The ideal candidate should possess strong communication skills in both English and Mandarin and have a customer-focused attitude. The position offers an engaging environment for service professionals who wish to grow their skills and meet service level agreements.