Floor Captain

Attic; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local restaurant in Malacca seeks a Front-of-House Supervisor to oversee daily operations, ensuring excellent service and staff coordination. The ideal candidate will manage shifts, supervise service crew, and handle customer concerns. A minimum of 3 years in restaurant or hospitality service is required, along with strong leadership skills. Join our team to create a welcoming atmosphere for our guests. A Food Handler Certificate is a plus.

Qualifications

• 3+ years of experience in restaurant or hospitality service.
• Strong leadership and communication skills.
• Food Handler Certificate is an added advantage.

Responsibilities

• Supervise service crew during shifts.
• Ensure tables are properly set and dining areas are clean.
• Handle customer concerns and resolve issues promptly.

Skills

Leadership

Communication

Multitasking

Job description

Position Summary: Oversees daily front-of-house operations, ensuring excellent customer service, smooth service flow and staff coordination.

Key Responsibilities

• Supervise service crew during shifts
• Ensure tables are properly set and dining area is clean
• Greet and assist guests when needed
• Handle customer concerns and resolve issues promptly
• Coordinate with kitchen staff for timely service
• Assign duties and manage staff schedules on shift
• Ensure compliance with service standards and policies

Qualifications

• Previous experience in restaurant or hospitality service
• Minimum 3 years of relevant working experience required
• Strong leadership and communication skills
• Ability to multitask and handle customer concerns
• Food Handler Certificate is an added advantage