Senior Sales Associate (Gurney Paragon Mall)

6IXTY8IGHT; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail fashion company is seeking a dedicated individual for a customer service role in George Town, Malaysia. Responsibilities include engaging customers, providing professional assistance, and supervising junior staff. The ideal candidate has 1–2 years of retail experience, strong communication skills, and a passion for customer service. This position offers the opportunity to create positive shopping experiences and develop leadership skills within a dynamic team environment.

Qualifications

• Minimum 1–2 years of retail experience, preferably in fashion.
• Strong passion for customer service and excellent communication skills.
• Energetic and dedicated to creating positive customer experiences.

Responsibilities

• Greet and engage customers to ensure a welcoming environment.
• Provide assistance throughout the store including sales floor and cashier area.
• Supervise junior associates to ensure tasks are completed.

Skills

Customer service skills

Communication skills

Leadership skills

Attention to detail

Job description

Key Responsibilities

• Greet and engage customers, ensuring a welcoming and customer-first environment.
• Understand customer needs and guide them to suitable products, delivering service that aligns with company standards.
• Provide professional assistance throughout the store—including the sales floor, fitting rooms, and cashier area.
• Share product knowledge (materials, features, pricing, promotions) and introduce new items to support upselling opportunities.
• Maintain a strong understanding of all product categories.
• Uphold store cleanliness and organization according to company guidelines.
• Support the Assistant Supervisor/Supervisor with store operations, including weekly reports and administrative tasks.
• Monitor KPIs and motivate team members to achieve sales targets.
• Supervise junior sales associates and part-timers to ensure daily tasks are completed and operations run smoothly.

Requirements

• Minimum 1–2 years of retail experience (fashion retail preferred).
• Strong passion for customer service with excellent communication skills.
• High attention to detail and willingness to continuously learn.
• Energetic, approachable, and dedicated to creating positive customer experiences.
• Fashion-forward, professional, and confident in engaging with customers.
• Self‑motivated and sales‑driven, with a strong service mindset.
• Solid leadership skills and a strong work ethic; able to collaborate effectively with the team.
• Proficient in spoken and written English (required for internal reports and communication with our international team).