FOOD & BEVERAGES SUPERVISOR

Mimpi Perhentian Resort; Terengganu; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality resort in Malaysia, Terengganu, is seeking a Restaurant Supervisor to ensure smooth operations and high service standards. The ideal candidate will have at least 2 years of supervisory experience in a hospitality setting. Responsibilities include supervising staff, addressing customer complaints, conducting inventory, and training new employees. Strong leadership and communication skills are essential for delivering exceptional guest experiences.

Qualifications

• Minimum 2 years of experience in a supervisory role in hospitality.
• Excellent leadership and communication skills are essential.
• Ability to train and develop team members.

Responsibilities

• Supervise the Food & Beverage Captain and Assistant.
• Oversee daily operations to meet service standards.
• Address customer complaints and ensure satisfaction.
• Conduct monthly inventory.
• Train new staff and provide ongoing development opportunities.

Skills

Leadership skills

Interpersonal skills

Customer service

Problem-solving

Ability to work under pressure

Job description

Supervise the Food & Beverage Captain and Assistant, ensuring that restaurant operations run smoothly and efficiently.

Oversee daily operations of the restaurant, ensuring all areas meet service standards and provide a high-quality experience to guests.

Address customer complaints and concerns tactfully, ensuring excellent customer satisfaction.

Conduct monthly inventory.

Train new staff and provide ongoing training and development opportunities for all team members.

Attend meetings and briefing, especially in the absence of the restaurant manager.

Continuously improve the guest experience by upholding high service and product standards.

Requirements

• Minimum 2 years working experience in a supervisory role in a hospitality environment.
• Strong leadership skills and the ability to motivate and develop a team.
• Excellent leadership, interpersonal and communication skills.
• Committed to deliver high levels of customer service.
• Ability to work under pressure.
• Ability to handle customer complaints and resolve issues in a professional manner.