Airlines Customer Service Executive - Jan'26 Intake

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service solutions provider in Malaysia is looking for a Customer Service Representative. The role involves managing customer interactions across various channels while delivering high-quality service. Candidates must have strong English skills and a customer-focused mindset. This position offers permanent employment with comprehensive training and attractive incentives. The ideal applicant will have a positive attitude and the ability to adapt to changing priorities, with a minimum of SPM qualification required.

Benefits

Permanent employment with career development opportunities

Comprehensive paid training program

Attractive KPI-based incentive scheme

Exclusive corporate discounts

Generous annual leave entitlement

Medical, health, and life insurance coverage

Dental and optical claim allowances

Qualifications

• Ability to adapt to changing priorities.
• Willingness to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service experience is an advantage.

Responsibilities

• Manage inbound and outbound customer interactions.
• Deliver high-quality customer service.
• Build and maintain relationships with stakeholders.
• Perform accurate data entry tasks.
• Meet performance targets.
• Undertake additional tasks as assigned.

Skills

Strong command of English (written and spoken)

Excellent multitasking skills

Problem-solving skills

Customer-focused mindset

Service-oriented attitude

Education

Minimum qualification: SPM or higher

Job description

Location：
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor

What You’ll Be Doing

• Manage inbound and outbound customer interactions across various communication channels.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

What We’re Looking For

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem‑solving skills.
• Customer‑focused mindset with a positive and service‑oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service or airline-related contact centre experience is an added advantage.
• Fresh graduates are encouraged to apply.

What We Offer

• Permanent employment with clear career development opportunities.
• Comprehensive paid training program for all new employees.
• Attractive KPI-based incentive scheme.
• Exclusive corporate discounts and employee deals.
• Generous annual leave entitlement.
• EPF and SOCSO contributions provided.
• Medical, health, and life insurance coverage.
• Dental and optical claim allowances.
• Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job‑related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.