Order Processing Officer

Buhler; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company is seeking a skilled professional based in Subang Jaya, Malaysia, to handle spare part and service order processing for the Southeast Asia region. The role involves coordinating freight deliveries, providing excellent customer service, and managing various shipping documents. Strong collaboration with the manufacturing factory and suppliers is essential. Ideal candidates will demonstrate effective communication and organizational skills along with a commitment to timely delivery.

Responsibilities

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners.
• Provide customer service support to internal teams and customers.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents.
• Oversee and manage the return-of-material process.
• Address customer feedback and complaints.
• Perform additional duties as business needs evolve.
• Ensure on-time delivery based on customer request.
• Maintain strong collaboration with Manufacturing Factory or suppliers.

Job description

Responsibilities

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
• Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
• Oversee and manage the return‑of‑material process.
• Address customer feedback, complaints and requests for service remedies.
• Perform additional duties and responsibilities as business needs evolve.
• Ensure on‑time delivery based on customer request delivery date.
• Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers.