Customer Service Executive (Berjaya Times Square)

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company is seeking customer-oriented individuals to join its Telco Customer Service Team in Kuala Lumpur. The position involves handling calls, emails, and chats related to telco products, ensuring exemplary customer service. Fresh graduates are encouraged to apply. Required skills include excellent communication in English and Bahasa Malaysia. Candidates must be able to work rotational shifts and are preferred to join immediately. The role offers a basic salary with performance-based allowances and retention benefits.

Benefits

Basic salary RM2,150.00

KPI allowance up to RM1,000.00

Shift allowance based on working shift

OT allowance if applicable

Retention benefits up to RM1,000.00

Staff discount applied to selected store

Qualifications

• Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.
• Must be able to handle customer inquiries via calls, chats, and emails.

Responsibilities

• Handle inbound calls, live chats, and emails related to telco services.
• Troubleshoot basic technical or service-related issues.
• Update customer information in the system.

Skills

Communication skills in English

Communication skills in Bahasa Malaysia

Customer service orientation

Ability to work in rotational shifts

Education

Fresh graduate

Job description

Overview

We are looking for passionate and customer-oriented individuals to join our Telco Customer Service Team. This role involves handling inbound calls, emails, and chats related to telco products and services — ensuring excellent customer experience and effective issue resolution.

Requirements

Fresh graduates are encouraged to apply.

Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

Able to work on rotational shifts, weekends, and public holidays.

Available to join immediately (preferred).

Responsibility

Handle inbound calls, live chats, and emails related to telco services (mobile, internet, billing, etc.).

Assist customers with inquiries, complaints, telco phone plan information, and service requests.

Troubleshoot basic technical or service-related issues.

Update customer information accurately in the system.

Promote telco products, plans, and add-on services when suitable.

Operation Hours

8:00 AM – 12:00 AM (based on shift schedule)

Monday – Sunday

8 working hours per day | 5 working days per week | 2 off days per week

Shift Schedule Examples

Morning Shift: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM

Evening Shift: 1:00 PM – 10:00 PM / 3:00 PM – 12:00 AM

Shift timing subject to operational requirements.

What We Offer

Basic Salary: RM2,150.00 (Fixed)

KPI Allowance: Up to RM1,000.00 (Performance-based)

Shift Allowance: Based on working shift

OT Allowance: If applicable

Retention Benefits: up to RM1,000.00

Staff discount: Applied to selected store