Customer Service jobs in Malaysia
Customer Service Representative (Cantonese Speaker)
GoGoVan
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Customer Service Representative (Cantonese Speaker)
Job summary
GoGoVan is seeking a Customer Service Representative fluent in Cantonese to support the Hong Kong market. This entry-level position involves handling customer queries and complaints, ensuring a great service experience, and working in shifts. Fresh graduates are welcome, and a positive attitude is valued, along with a willingness to learn.
Qualifications
- Proficient in spoken and written Cantonese, Mandarin, and English.
- Strong communication skills and problem-solving ability.
Responsibilities
- Handle customer queries and logistics via phone and online.
- Resolve customer concerns and create a positive experience.
- Participate in shift-based work schedules.
Skills
Education
We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.
What You Will Deliver
- Handle customer queries and logistics arrangements via phone and online platforms.
- Resolve customer concerns and complaints with a positive and helpful attitude.
- Maintain professional customer service, creating a great experience for customers.
- Assist Team Leaders in senior positions.
- Participate in shift-based work schedules.
Who You Are
- Proficient in spoken and written Cantonese, Mandarin, and English.
- Minimum of SPM or Diploma.
- Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
- Strong communication skills, problem-solving ability, and attention to detail.
- A positive attitude, eagerness to learn, and strong teamwork skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.