Assoc Tech Domain Svc

Unisys; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A technology company is seeking customer support representatives in Petaling Jaya. The role involves assisting customers through various channels, maintaining records, and understanding service processes. Ideal candidates will possess a high school diploma and minimal experience. The company values diversity and encourages applicants from all backgrounds.

Qualifications

• Possesses a High School diploma or GED.
• Generally, less than 1 year of experience in the area of responsibility.

Responsibilities

• Provide assistance to customers via phone, email, chat, or other channels.
• Maintain accurate records of customer interactions and transactions.
• Adhere to regulatory requirements and business process standards.

Education

High School diploma or GED

Job description

What success looks like in this role:

• Gains understanding of and experience with business process outsourcing support processes and practices.

• With guidance, performs various business process duties, such as:

1. Providing assistance to customers via phone, email, chat, or other channels – answering inquiries, resolving complaints, or providing product/service information.
2. Handling and processing product, service, or other orders/requests.
3. Handling transactions associated with product/service changes.
4. Entering and updating transactional information into databases, spreadsheets, or other systems.

• Maintains accurate records of customer interactions, service requests, transactions, and changes.

• Gains product, service, and account understanding by attending training and/or engaging with more experienced team members and colleagues.

• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.

• Assists with special projects as assigned.

You will be successful in this role if you have:

- High School diploma or GED required

- Generally, less than 1 year of experience in the area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.