Customer Service-Jobs in Malaysia
Web App Support Specialist - Hybrid, Flexible Hours
EcoVadis Inc
Customer Service Officer
Hispanic Alliance for Career Enhancement
Entdecke mehr Stellenangebote als bei herkömmlichen Stellenportalen. Jetzt mehr Stellenangebote entdeckenEnglish - Mandarin Interpreter / Customer Service (WFH) (Remote)
GP Asia Sdn. Bhd.
Customer Service Representative (Mandarin / Cantonese)
ENVO BPO SERVICES SDN BHD
Branch Manager, Nationwide Growth & Compliance
AFFIN Group
Vernetze dich mit Headhuntern um dich auf ähnliche Jobs zu bewerbenAdministrative Operations Specialist
QBE Europe
APAC Land Transport Ops & Customer Service Lead
DB Schenker
Store Merchandiser – Visual Displays & Sales Growth
Capital Food Distributor Sdn Bhd
Human Resources Business Partner, Malaysia
Haworth International
Global STS Tier 1 Support Specialist
Merck Gruppe - MSD Sharp & Dohme
Flagship Store Manager - Lead 40+ Team to Drive Sales
Sephora
Italian Outlet Manager: Lead Guest Experience & Service
Hilton Worldwide, Inc.
E-Commerce Livestream Host (LEGO) - Mandarin Speaker
LUXASIA
All-Day Dining Outlet Manager: Lead & Delight Guests
Hilton Worldwide, Inc.
Junior Sous Chef — Lead & Create Western & Asian Menus
Hilton Worldwide, Inc.
Quality Analyst - Malay
Zusammenfassung
A leading customer service provider in Penang is seeking a Quality Analyst to support the Customer Service team by ensuring performance standards are met. Candidates should have a Bachelor’s degree, at least 1 year of QA experience in a call center, and proficiency in Malay and English. The role involves conducting data analysis, QA evaluations, and acting as a Subject Matter Expert. Immediate start is preferred.
Qualifikationen
- Minimum 1 year experience as QA in call center.
- Candidate must be able to work on rotational shifts.
- Able to start work immediately preferred.
Aufgaben
- Conduct root cause and other data analysis.
- Conduct QA evaluations and provide progress reports.
- Act as escalation point for process questions.
- Act as Subject Matter Expert for QA evaluations.
- Participate in problem prevention and continuous improvement projects.
Kenntnisse
Ausbildung
We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
- Bachelor’s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift (3 shift / 5 working days).
- Minimum 1 years’ experience as QA in call center.
- Proficiency in Malay and English (spoken and written).
- Able to start work immediately is preferred.
- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements and provide QA progress reports to team lead.
- Act as escalation point of contact for process questions, issues and resolution.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate as project team member in problem prevention and continuous improvement projects.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.