Customer Service Representative (Cantonese Speaker)

GoGoVan; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

GoGoVan is seeking a Customer Service Representative fluent in Cantonese to support the Hong Kong market. This entry-level position involves handling customer queries and complaints, ensuring a great service experience, and working in shifts. Fresh graduates are welcome, and a positive attitude is valued, along with a willingness to learn.

Qualifications

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Strong communication skills and problem-solving ability.

Responsibilities

• Handle customer queries and logistics via phone and online.
• Resolve customer concerns and create a positive experience.
• Participate in shift-based work schedules.

Skills

Communication

Problem Solving

Attention to Detail

Teamwork

Education

SPM

Diploma

Job description

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.