Customer Service Representative

GoGoVan; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading delivery service company is looking for a dedicated Customer Service Representative in Kuala Lumpur. You will handle customer inquiries and logistics support, ensuring a positive service experience through effective communication and problem-solving. Fresh graduates are welcome, and there are potential leadership opportunities for experienced candidates.

Qualifications

• Minimum of SPM or Diploma required.
• At least one year of customer service experience preferred.
• Proficiency in written and spoken English.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online.
• Resolve customer concerns and maintain a positive service experience.
• Assist Team Leaders in senior positions.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Education

SPM or Diploma

Job description

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.

Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.

We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Minimum of SPM or Diploma.
• At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
• Strong communication skills, problem-solving ability, and work ethic.
• Attention to detail and eagerness to learn.
• Positive attitude and teamwork skills.
• Proficiency in written and spoken English.
• Senior roles will be considered for candidates with more experience.

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