Customer Success Specialist: Elevate Online Support

Teleperformance; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support service provider in Malaysia is looking for a Customer Success Specialist. This role entails managing customer inquiries and ensuring a positive experience through various communication channels. The ideal candidate will possess strong interpersonal skills, have a commitment to providing excellent service, and be proficient in English. Competitive compensation and opportunities for growth are available.

Qualifications

• Must have B2 level English Language proficiency.
• Minimum of 6 months work experience in customer support.
• Minimum typing speed of 40wpm with 90% accuracy.

Responsibilities

• Provide timely support through phone and email.
• Support customers with placing online orders.
• Maintain quality of service by sharing suggestions.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree or Diploma in any discipline

Degrees in English for Communication or related fields

Tools

Microsoft Windows

Microsoft Office

Job description

A leading customer support service provider in Malaysia is looking for a Customer Success Specialist. This role entails managing customer inquiries and ensuring a positive experience through various communication channels. The ideal candidate will possess strong interpersonal skills, have a commitment to providing excellent service, and be proficient in English. Competitive compensation and opportunities for growth are available.