Crypto Chat Support Pro — Remote & Flexible

SupportYourApp; Johor Bahru; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support service provider is seeking a Customer Support Specialist to assist in crypto trading. Responsibilities include providing support via live chat, handling customer inquiries, and managing complaints. Ideal candidates will have strong proficiency in Chinese and English, and at least 6 months experience in online customer support. This role offers a flexible schedule and remote work options.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards system

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management interested in your growth

Qualifications

• At least 6-12 months of online customer support experience, preferably in crypto or financial services.
• Experience handling customer inquiries in a live chat setting.

Responsibilities

• Provide efficient customer support via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Manage complaints and appeals, including follow-ups on escalations.

Skills

Native Chinese

Strong English proficiency (B2; C1 preferred)

Analytical and logical thinking

Strong problem-solving skills

Positive attitude

Experience in live chat support

Proof validation skills

Payment/banking knowledge

CRM experience

Crypto industry knowledge

Job description

A leading customer support service provider is seeking a Customer Support Specialist to assist in crypto trading. Responsibilities include providing support via live chat, handling customer inquiries, and managing complaints. Ideal candidates will have strong proficiency in Chinese and English, and at least 6 months experience in online customer support. This role offers a flexible schedule and remote work options.