Customer Success Specialist

DayOne; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in data infrastructure is seeking a Customer Success Specialist in Johor. The role focuses on customer relationship management, ensuring service delivery aligns with SLAs, and managing project execution. The ideal candidate will possess a Bachelor's degree and have 3-5 years of experience in a relevant field. This position offers an exciting opportunity to impact customer satisfaction and operational excellence.

Qualifications

• 3–5 years of experience in Customer Success, Service Delivery, or Project Management roles.
• Familiarity with SLA management and service operations processes.
• Proven ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Act as the main liaison for customers, building trusted partnerships.
• Manage the delivery of all operational services in alignment with SLA requirements.
• Coordinate project delivery activities across design, construction, testing, and transition phases.

Skills

Customer Relationship Management

Project Management

Communication Skills

Service Delivery Management

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Customer Success Specialist serves as the primary point of contact for customers, ensuring the successful delivery of DayOne’s Data Center. This role focuses on driving customer satisfaction, managing service performance, and ensuring that all contracted services are delivered efficiently, within scope, and in accordance with Service Level Agreements (SLAs).

The ideal candidate is a proactive communicator, strong project coordinator, and trusted advisor who can build lasting customer relationships while managing both project delivery and ongoing operations.

Key Responsibilities

• Customer Relationship Management: Act as the main liaison for customers, building trusted partnerships based on professionalism, integrity, and transparency.
• Service Delivery Oversight: Manage the delivery of all operational services (Data Center Hosting, Network, Cloud, IT Managed, and Disaster Recovery Services) in alignment with SLA requirements and agreed delivery costs.
• Project Management: Coordinate project delivery activities across design, construction, testing, and transition phases. Ensure timely, high-quality, and cost-effective project execution while managing risks and escalations.
• Operational Excellence: Oversee ongoing service operations, monitor SLA performance, and coordinate with internal teams to drive continuous improvement and ensure optimal service quality.
• Customer Communication & Reporting: Maintain effective communication with customers throughout project and operational phases. Prepare and present regular project and service reports, and facilitate review meetings to ensure transparency and alignment.
• Cross-Functional Collaboration: Partner with Sales, Presales, Data Center Operations, Network, and IT Service teams to deliver seamless service experiences and successful project outcomes.
• Continuous Improvement & Compliance: Ensure adherence to internal processes including procurement, audits, ITIL frameworks, and project governance. Contribute to internal process optimization and best practices.
• Customer Satisfaction & Retention: Proactively manage customer expectations, resolve issues promptly, and work to maximize customer satisfaction and long‑term retention.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• 3–5 years of experience in Customer Success, Service Delivery, or Project Management roles (preferably in Construction or data center environments).
• Excellent communication, presentation, and stakeholder management skills.
• Proven ability to manage multiple projects and priorities simultaneously.
• Familiarity with SLA management, and service operations processes.
• Strong problem‑solving mindset and ability to work effectively under pressure.

Key Attributes

• Customer‑centric mindset with a passion for service excellence.
• Strong team player who collaborates effectively across functions.
• High level of accountability, integrity, and attention to detail.
• Adaptable and open to change in a fast‑paced environment.
• Results‑driven with strong ownership of customer outcomes.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.