Customer Service jobs in Malaysia

Join the AF Trailblazers—where passion meets purpose, and every challenge is an opportunity for growth! As the innovative heart of Anytime Fitness Malaysia, we are not just a team but pioneers reshaping the fitness landscape. Our mission is clear: to inspire healthier lives through groundbreaking services and a supportive community.

Why join us as a Junior Area Business Manager? This role is your platform to drive success, foster a culture of excellence, and lead a team poised at the forefront of the fitness industry. You'll leverage cutting‑edge tools and strategies to expand our market reach, enhance operational efficiencies, and significantly impact our members' lives.

If you're ready to ignite your career, inspire change, and lead with courage, the AF Trailblazers await you. Shape the future of fitness with us, where every day is a chance to excel and elevate. Join us, and let's reach new heights together!

Role Description:

This is a full‑time role for a Junior Area Business Manager at Anytime Fitness Trailblazers. As a Junior Area Business Manager, you will oversee the operations and sales performance of multiple Anytime Fitness clubs in the Greater Kuala Lumpur area. Your day‑to‑day tasks will include managing club managers, driving business growth, implementing marketing strategies, monitoring financial performance, and ensuring high‑quality customer service.

Live, breathe, and eat the Anytime Fitness business model and all operational best practices. To be an exemplary franchisee through mastery of the Phase Program and all facets of running an Anytime Fitness club.

Spearhead the end‑to‑end development of any new clubs under the management of the Company President, including setup, construction, presales, and launch.

Manage the performance and general operations of the clubs under Anytime Fitness Trailblazers’ Management in collaboration with the Club Managers and upper management.

Collaborate with management to create consistency across all clubs.

Collaborate with a team to innovate new processes for efficiency.

Present club performance targets to management.

Meet and exceed agreed club targets with a particular focus on membership sales, PT sales, retention, bad debt and productivity of each club.

Human resourcing in coordination with Human Resources. Including defining the required resources, hiring, setting KPI’s, and incentives, and providing leadership and motivation to the team.

Create a motivated and team‑oriented work environment.

Develop and present an annual budget with the appointed financial resource and management team.

Report on monthly/quarterly/annual financials, including P/L and budget variance.

Report on overall club operations monthly or as needed.

Development of a marketing plan with timely and effective execution.

Continually identify and create value for the business in all operations and strategic direction areas.

Carry out any additional tasks that may be required from time to time.

Qualifications:

• 1. Proven ability to manage and develop start‑ups.
• 2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• 3. Possess the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, etc.
• 4. Be able to speak effectively before groups of customers, clients, and other employees of the organization in the required language.
• 5. Must have at least a minimum of 3yrs experience in managing a cluster of Commercial Fitness Club operations.
• 6. Minimum 5 years of work experience in the fitness industry.
• 7. Bachelor’s Degree in any 4‑year course, preferably Management.
• 8. Project management, Membership Management, Sales and Retention, Customer Relation.
• 9. Proficient in MS Office and Excel, as well as Google Business/Office Apps; familiar with membership management software.
• 10. Strong work ethic with high morals.
• 11. Management of teams in high‑pressure sales environments.