AVP, Client Service Manager — Hybrid Asset Servicing

Citibank; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A global financial services firm based in Kuala Lumpur is seeking an AVP, Client Service Manager to manage a portfolio of high-profile clients. You will provide ongoing support, streamline customer service operations, and ensure efficient issue resolution within the team. An ideal candidate will have 3-5 years of experience in client servicing and possess strong organizational and communication skills. This full-time role offers growth opportunities within a respected organization.

Benefits

Access to telehealth options

Learning and development resources

Work-life balance programs

Qualifications

• 3-5 years of Client Service/Custody experience.
• Proven self-reliance and accountability in managing risk.
• Consistent delivery of high-quality customer service.

Responsibilities

• Manage a portfolio of high-profile clients.
• Provide coaching and support to the team.
• Conduct analyses to resolve problems.

Skills

Client Service/Custody experience

Project management and organizational skills

Analytical skills

Communication skills

Stakeholder influence

Education

Bachelor's degree or equivalent experience

Job description

A global financial services firm based in Kuala Lumpur is seeking an AVP, Client Service Manager to manage a portfolio of high-profile clients. You will provide ongoing support, streamline customer service operations, and ensure efficient issue resolution within the team. An ideal candidate will have 3-5 years of experience in client servicing and possess strong organizational and communication skills. This full-time role offers growth opportunities within a respected organization.