Client Success & Services Lead (Fintech)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A fintech wealth management company based in Kuala Lumpur is seeking a Client Services Executive passionate about delivering exceptional customer experiences. This role involves providing outstanding customer service, collaborating with teams to resolve client inquiries, and analyzing feedback for improvements. The ideal candidate should have strong communication skills, a diploma or higher, and an understanding of financial markets. Benefits include competitive salary packages, employee share options, and comprehensive insurance coverage.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on stocks

Variety of snacks and drinks

Relaxation room with massage chairs

Yearly outdoor activities

Competitive salary packages

Comprehensive insurance

Monthly sports allowance

Training benefits

21 days of annual leave

Qualifications

• Strong command of English, with Mandarin as an added advantage.
• Understanding of financial markets and investment products is a plus.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and resolve client inquiries.
• Communicate effectively with clients through various channels.
• Collaborate with teams to ensure timely service delivery.
• Proactively identify and resolve client issues.

Skills

Attentiveness

Detail-oriented

Empathy

Communication Skills

Multitasking

Education

Diploma or higher

Job description

A fintech wealth management company based in Kuala Lumpur is seeking a Client Services Executive passionate about delivering exceptional customer experiences. This role involves providing outstanding customer service, collaborating with teams to resolve client inquiries, and analyzing feedback for improvements. The ideal candidate should have strong communication skills, a diploma or higher, and an understanding of financial markets. Benefits include competitive salary packages, employee share options, and comprehensive insurance coverage.