Executive - Desktop Engineer (English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider in Kuala Lumpur is seeking a Desktop Support Technician for full-time employment. The role involves maintaining desktops, troubleshooting hardware/software issues, and supporting Windows and Mac environments. Ideal candidates should have 2-4 years of desktop support experience, proficiency in English, Mandarin, and Cantonese, along with relevant certifications. An attractive salary package including annual leave and medical coverage is offered.

Benefits

Attractive Salary (RM4,000 – RM4,500)

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• 2-4 years of experience in desktop support or IT technical support.
• Entry Level position.

Responsibilities

• Install, configure, and maintain desktops and laptops.
• Troubleshoot hardware and software issues for end users.
• Provide support for Windows/Mac OS and Microsoft Office.
• Manage user accounts and permissions via Active Directory.
• Support network connectivity and basic troubleshooting.
• Ensure timely resolution of incidents via the ITSM system.

Skills

Excellent command of spoken & written English

Good multitasking ability

Proficient with Windows and/or Mac OS environments

Experience with Active Directory

Strong troubleshooting skills

Familiarity with imaging tools

Basic understanding of network concepts

Good communication and interpersonal skills

Ability to manage multiple tasks

Proficient in Mandarin and Cantonese

Education

Microsoft Certified: Modern Desktop Administrator Associate

CompTIA A+ / Network+

ITIL Foundation

Apple Certified Support Professional (ACSP)

Tools

SCCM

MDT

Job description

Job Description

The Responsibilities of the Role:

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware and software issues for end users (on-site or remote).
• Provide support for Windows/Mac OS, Microsoft Office suite, and standard enterprise applications.
• Perform system imaging, deployment, and hardware refreshes.
• Manage user accounts, permissions, and access rights via Active Directory.
• Support network connectivity (LAN/Wi-Fi/VPN) and basic network troubleshooting.
• Ensure timely resolution of incidents and service requests via the ITSM/ticketing system.
• Maintain IT asset inventory and perform regular audits.
• Coordinate with vendors for hardware repairs and replacements.
• Support video conferencing equipment and remote meeting tools (e.g., Zoom, Teams).
• Apply updates, patches, and configuration changes to supported systems.
• Follow IT policies, procedures, and security protocols.
• Document solutions, procedures, and update the knowledge base.

Skill Requirements:

• Excellent command of spoken & written English.
• Good multitasking ability.
• Proficient with Windows and/or Mac OS environments.
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Strong troubleshooting skills with end-user hardware and software.
• Familiarity with imaging tools (e.g., SCCM, MDT) and remote support tools.
• Basic understanding of network concepts (TCP/IP, DNS, DHCP).
• Good communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Proficient in English, Mandarin, Cantonese (spoken and written); other languages are a plus.
• 2–4 years of experience in desktop support or IT technical support.
• Desired Certificates: Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+ / Network+, ITIL Foundation, Apple Certified Support Professional (ACSP) – if supporting macOS.

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Klang Valley.

Employment Type :

• Full Time.

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