Customer Service jobs in Italy

Responsibilities

• Develop and deliver comprehensive training programs for after-sales which focus on customer service best practices which including effective communication skills, handling customer complaints and resolving issues etc.
• Develop and deliver Standard Service Process training.
• Conduct Standard Service Process assessments to identify areas for improvement and ensure team competency.
• Evaluate trainee progress through assessments and provide feedback for improvement.
• Stay up-to-date on the latest product developments and market trends.
• Create training materials, such as presentations, handouts, and online modules.
• Collaborate with other departments (e.g., sales, marketing, engineering) to ensure training programs align with business objectives.
• Support sales training programs as needed.
• Create training reports and Analyze training effectiveness.

Requirements

• Minimum 5 years of experience in after-sales non-technical training in automotive industry.
• Excellent communication, presentation, and interpersonal skills.
• Experience with automotive technical knowledge is a plus
• Ability to assess trainee learning and provide constructive feedback
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with e-learning platforms a plus.
• Experience in Electric Vehicle is a plus.
• Language: English/Bahasa Malaysia, mandarin is plus.
• Willing to travel regionally to conduct training sessions.