Customer Service Representative

Renesas Electronics; Bayan Lepas; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading semiconductor company in Bayan Lepas, Malaysia, is seeking a customer operations specialist. The role involves managing order processes and supporting customer needs. Ideal candidates should have a Bachelor's degree, fluent English and Chinese skills, and at least 3 years of relevant experience. This position offers a hybrid work model, with flexibility to work remotely two days a week.

Benefits

Flexible work environment

Employee Resource Groups

Opportunities for career growth

Qualifications

• Minimum of 3 years related experience in Customer Operations or Support and/or Inside Sales (semiconductor field).
• Must have strong communication and interpersonal skills.

Responsibilities

• Manage standard order processing including expedites, cancellations, and push outs.
• Support Customer's RMA and related activities.
• Partner with Sales to manage communications with customers.

Skills

Customer Service process knowledge

Strong problem solving

Communication skills

Interpersonal skills

Fluent in English

Fluent in Chinese

Education

Bachelor’s Degree or above

Tools

SAP

Model N

Oracle

Job description

Responsibilities

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Qualifications

• Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
• Customer Service process knowledge, passionate in delighting customers by rendering excellent support
• Knowledge of Order management system, eg: SAP, Model N, Oracle.
• Fluent in English & Chinese in both oral and written, Japanese language is a plus
• Must possess strong problem solving, communication and interpersonal skills.

Nice to have

• A good team player with a pleasant and positive personality.
• Detail-oriented and able to handle tasks accurately and efficiently.
• Strong interpersonal and communication skills.
• Additional language skills such as Japanese or Korean would be an added advantage to support regional customers.
• Preferably someone who can work well in a fast-paced semiconductor environment.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’

At Renesas, You Can

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.