Customer Service Executive (Contact Centre)

OCBC; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading bank in Kuala Lumpur is hiring for customer service roles focused on consumer financial products. Ideal candidates are degree holders, detail-oriented, and able to thrive under pressure. This role offers a competitive salary and a range of flexible benefits to support employees' wellbeing and growth.

Benefits

Competitive base salary

Holistic benefits

Learning and development opportunities

Qualifications

• Degree holders with customer service experience preferred; fresh graduates welcome.
• Meticulous, well-organized, and able to thrive under pressure.
• Willingness to work in shifts, including public holidays.

Responsibilities

• Attend to inbound calls about consumer financial products.
• Provide accurate information and solutions to customer queries.
• Ensure compliance with policies and regulations.

Skills

Customer service mindset

Problem-solving skills

Organizational skills

Ability to multitask

Education

Degree or diploma in relevant field

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description

Services

• To attend to inbound calls enquiries over various range consumer financial products and services.
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance to the set procedures with zero defect.
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels.
• To cross-sell bank products and services when appropriate.

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.

Job Requirements

• Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
• Possess customer centric / strong customer service mindset
• Committed and a good team player with willingness to step into a leadership role
• Independent and resourceful with the ability to thrive under pressure
• Meticulous, well organized and has the ability to solve problems
• Able to multitask and manage time effectively
• Willing to work on shift rotations (24/7) which includes Public Holidays

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.