Bilingual Coach SME – Japanese & English Mastery

Teleperformance; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading customer service provider in Penang is seeking a Coach SME to enhance team performance and ensure quality standards. The ideal candidate must be proficient in Japanese and English, possess strong mentoring and problem-solving skills, and be flexible for rotational shifts. Responsibilities include training, monitoring interactions, and supporting the operations team in achieving client targets.

Qualifications

• Previous experience in customer service, preferably with coaching or SME responsibilities.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.

Responsibilities

• Serve as the Subject Matter Expert (SME) for customer service operations.
• Provide coaching and support to improve performance.
• Monitor and evaluate interactions to ensure compliance with standards.

Skills

Proficiency in Japanese and English

Strong communication skills

Mentoring skills

Problem-solving skills

Job description

A leading customer service provider in Penang is seeking a Coach SME to enhance team performance and ensure quality standards. The ideal candidate must be proficient in Japanese and English, possess strong mentoring and problem-solving skills, and be flexible for rotational shifts. Responsibilities include training, monitoring interactions, and supporting the operations team in achieving client targets.