Customer Service Executive (Permanent)

Prism+; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A high-growth electronics company is seeking a full-time Customer Service Executive in Kuala Lumpur. The ideal candidate will have 1-3 years of customer service experience, excellent communication skills, and technical abilities. Responsibilities include responding to customer inquiries, troubleshooting issues, and maintaining service quality. The role requires working from the office and offers benefits such as annual leave and performance bonuses.

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefits

Performance bonus

Free flow snacks and drinks

Qualifications

• 1-3 years of relevant customer service experience, preferably in E-Commerce.
• Strong interpersonal skills and ability to prioritize work.
• Willingness to work weekends and public holidays.

Responsibilities

• Provide timely and quality responses to customers through various channels.
• Assist in troubleshooting technical issues.
• Ensure timely product delivery and installation.
• Escalate common problems to management with suggestions for improvement.
• Maintain a polite and professional manner.

Skills

Excellent phone etiquette

Verbal and written communication skills

Ability to multitask

Technical skills

Education

Diploma/Degree holder or equivalent

Tools

Zendesk

Job description

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and elevate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

Qualifications

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will fully work from office.

Benefits

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!