IT Infrastructure Technician

Press Metal Bintulu Sdn Bhd; Bintulu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aluminum manufacturing company in Bintulu is seeking an IT Technician to provide technical support and maintain IT systems. You will troubleshoot hardware and software issues while ensuring smooth operations of IT systems. Qualifications include a diploma or bachelor’s degree in IT or Computer Science and 1-3 years of relevant experience. The role offers competitive remuneration and opportunities for career development.

Benefits

Competitive remuneration

Opportunities for career development

Supportive work environment

Qualifications

• 1–3 years of experience in IT or technical support.
• Good knowledge of Windows OS, Microsoft 365, and networking basics.
• Hands-on experience with hardware troubleshooting and remote support tools.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems and applications.
• Maintain and track IT assets, licenses, and documentation.
• Assist in network setup, connectivity, and system security support.
• Document troubleshooting steps and prepare regular IT support reports.

Skills

Windows OS

Microsoft 365

Networking basics (TCP/IP, DNS, DHCP, VPN)

Hardware troubleshooting

Remote support tools

Communication skills

Problem-solving

Customer service

Education

Diploma or Bachelor’s degree in IT, Computer Science, or related field

Job description

About the role

The IT Technician is responsible for providing technical support, troubleshooting hardware and software issues, maintaining IT equipment, and assisting in the smooth operation of the organization’s IT systems. The role ensures that users receive timely and effective IT assistance to maintain business productivity.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems and applications.
• Maintain and track IT assets, licenses, and documentation.
• Assist in network setup, connectivity, and system security support.
• Document troubleshooting steps and prepare regular IT support reports.

Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT or technical support.
• Good knowledge of Windows OS, Microsoft 365, and networking basics (TCP/IP, DNS, DHCP, VPN).
• Hands‑on experience with hardware troubleshooting and remote support tools.
• Strong communication, problem‑solving, and customer service skills.

Preferred Certifications (Added Advantage)

• CompTIA A+ / Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation

Key Attributes

• Detail‑oriented, proactive, and adaptable to new technologies.
• Team player with a strong commitment to quality service.

What we offer

At Press Metal Bintulu Sdn Bhd, we are committed to fostering a supportive and collaborative work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits. Join our team and be a part of our continued success in the industry.

About us

Press Metal Bintulu Sdn Bhd is a leading manufacturer of aluminum products, serving clients across various industries. With a strong focus on innovation and sustainability, we are dedicated to delivering high‑quality solutions that meet the evolving needs of our customers. Our team of talented professionals is the driving force behind our success, and we are committed to providing them with the resources and support they need to thrive.

Apply now and become a part of our dynamic team!

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