Customer Service Representative - English

TP; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company in Penang, Malaysia, is seeking individuals to handle customer inquiries via voice, email, and chat. Candidates must be fluent in English and possess excellent communication skills. The role offers competitive compensation, including allowances and opportunities for career growth. Willingness to work night shifts, including weekends and public holidays, is required.

Benefits

Competitive salary

Language allowance

Health benefits

Work from home for the first 6 months

Professional training and career growth opportunities

Diverse and inclusive workplace

Qualifications

• Must be fluent in English.
• Excellent communication and interpersonal skills are necessary.
• Willingness to work on night shifts, including weekends and holidays.

Responsibilities

• Handle customer inquiries via voice, email, and chat.
• Provide accurate information and follow up on patient cases.
• Ensure timely resolution of queries and document interactions.

Skills

Fluent in English

Good English communication skills

Interpersonal skills

Experience in call center or customer service

Job description

Overview

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Responsibilities

• Handle customer inquiries via voice, email, and chat in English
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in English
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company