Customer Service-Jobs in Malaysia

Primary Details

Time Type: Full time



Worker Type: Employee

The purpose of this role is to manage underwriting activities and P&L responsibility for Small to Medium Enterprise (SME) & Retail segments, including digital products underwriting and manual underwriting of new products. This role involves building relationships with intermediaries, ensuring quality underwriting services, and contributing to product development and innovation across multiple distribution channels.

Your New Role :

• Manage underwriting activities across multiple distribution channels.
• Develop and maintain good working relationships with customers, intermediaries, and internal stakeholders.
• Assist in product development, innovation, and testing.
• Participate in relevant meetings to share and develop strategy, knowledge, and best practices.
• Maintain current knowledge of insurance guidelines and policy changes, recommending changes to company policies and procedures where appropriate.
• Establish and promote the company image with key clients.
• Evaluate risk for new business and renewals to ensure profitable growth.
• Adhere to underwriting standards, instructions, and good practice to minimise risks and maximise efficiency.
• Contribute to the development and implementation of channel strategic plans.
• Ensure compliance with underwriting guidelines, internal audit, and other governance and compliance requirements.
  
  
  
  

About You:

• Tertiary Degree or equivalent combination of education and work experience.
• Working experience in the insurance industry.
• Use of risk profiling and pricing tools and loss models.
• Established customer and broker relationships.
  
  
  
  

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

️ Well-being programs

Pensions

???? Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills:

Analytical Thinking, Critical Thinking, Customer Service, Customer Value Management, Decision Making, Detail-Oriented, Financial Advising, Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Prioritization, Product Development, Risk Management, Stakeholder Management

Application Close Date: 29/06/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.