Customer Service Executive (Ipoh Branch)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established company is seeking a Customer Service Executive for their Ipoh branch. The role involves providing top-notch service to customers, resolving queries, and ensuring customer satisfaction for both Conventional and Takaful insurance services. The ideal candidate will have experience in customer service, excellent communication skills, and a friendly demeanor.

Qualifications

• Experience in customer service or insurance is a plus.
• Strong verbal and written communication skills.
• Ability to handle a fast-paced environment.

Responsibilities

• Act as a liaison and provide product information to customers.
• Process queries and requests via various communication channels.
• Generate sales leads and enhance customer engagement.

Skills

Communication

Problem Solving

Analytical Skills

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Service Executive (Ipoh Branch)

124539

Job Summary

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

Key Tasks & Accountabilities

Welcome customers and agents as they arrive at the branch.

Perform customer verification and due diligence when required.

Attend and process queries/ requests by customers and agents promptly through face-to-face, phone call, email etc.

Perform conservation as and when are appropriate.

Administer the correct forms to customers and agents and advise the correct process, procedures and requirements.

Check to ensure all forms/ documents are duly completed and signed prior to submission for processing.

Scan/ upload all customer service-related documents in timely manner.

Escalate unresolved queries/ requests to the designated department/ Head Office for further action immediately.

Act as ambassador/ promoter for the company self-serve customer portal, products or service information to customers.

Take the extra mile to engage customers and agents, generate sales leads whenever possible.

Contribute feedback / suggestion proactively for improvement to superiors and management on any service gap detected.

Undertake any other functions or assignments as instructed by superior and management.

Qualifications

Previous experience in customer service, insurance, or a related field is a plus.

Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.

Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

A friendly and approachable demeanor, with the ability to build rapport with customers and team members.

Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.