Customer Service Advisor, Frontline

DHL Germany; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join DHL as a Certified International Specialist to provide exemplary customer service. Emphasizing our core attributes of passion and efficiency, you'll work collaboratively to enhance customer experiences and streamline internal processes. We offer strong career support and a vibrant work culture.

Benefits

Strong Career support

Great culture and colleagues

Multifarious benefits program

Qualifications

• Excellent spoken and written communication skills.
• Typing skills of at least 30 wpm.
• Excellent telephone and conflict resolution skills.

Responsibilities

• Provide excellent customer service and accurate information to clients.
• Work closely with departments to resolve service failures.
• Identify process improvement opportunities.

Skills

Typing skills

Telephone skills

Conflict resolution skills

Technical Skills

Communication skills

Negotiation and interpersonal skills

Job description

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:

• Achieving “best day every day” by managing self-adherence
• Efficient at work – through managing self Auxiliary code and ACW code

Living and breathing the Insanely Customer service centric culture through:

• Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
• Provide Value added services such as TDX and insurance in meeting customer ‘s need

Operations:

• Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
• Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal

Living and breathing the “First Choice Way” by:

• Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
• Adhere to the Centre Of Excellence standards
• Adhere to the standard Quality monitoring tool
• Support, and adhere to change management in making the business more successful and competitive in the market

YOUR PROFILE

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)

OUR OFFER

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!