Customer Service Executive (12-months Contract)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Zurich 56 Company Ltd is looking for a Customer Service Executive for a 12-month contract in Kuala Lumpur. The role involves engaging with customers proactively, resolving issues, and providing exceptional support. The ideal candidate will possess strong communication skills and a friendly demeanor, with an opportunity for growth within a respected organization certified as a Great Place to Work.

Qualifications

• Previous experience in customer service or related field is a plus.
• Strong verbal and written communication skills required.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries.
• Document customer interactions in the CRM system.
• Work with other departments to enhance service delivery.

Skills

Communication

Problem-Solving

Empathy

Analytical Skills

Job description

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Customer Service Executive (12-months Contract)

119826

Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
• Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
• Maintain a deep understanding of our products and services to provide accurate information and recommendations.
• Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
• Gather customer feedback and insights to help improve our products, services, and overall customer experience.
• Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.

Qualifications

• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!