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A leading company in import-export is seeking an Export-Import Customer Service Executive to join their team. This role involves communicating with international clients, handling import-export operations, and ensuring a seamless customer experience. Ideal candidates should have strong English skills and a detail-oriented approach. Fresh graduates are encouraged to apply.
We Are Hiring!
Position: Export-Import Customer Service
Company: Jayspire Global Line Sdn Bhd
Job Type: Full-Time | On-Site
Salary: RM 1,700 RM 2,500
Location: E-2-16, Level 2, Sunsuria Forum, Jalan Setia Dagang U13/AL, Setia Alam, 40170 Shah Alam, Selangor Darul Ehsan, Malaysia
Are you a proactive and detail-oriented individual? Join our growing team as an Export-Import Customer Service Executive!
In this role, youll handle international client communication, support import-export operations, and ensure a smooth customer experience from order to delivery.
Serve as the primary point of contact for international clients via email, WhatsApp, and other communication platforms
Prepare and issue documents such as invoices, catalogs, quotations, and shipping papers
Coordinate with internal teams and freight forwarders to ensure timely deliveries
Monitor activity on e-commerce and B2B platforms and respond to inquiries
Resolve customer queries promptly to maintain satisfaction
Assist with content creation, social media updates, and digital marketing activities
Strong English communication skills (written and spoken)
Familiarity with international trade procedures and logistics
Good organizational skills with strong attention to detail
Ability to multitask in a fast-paced environment
Basic knowledge of digital marketing or e-commerce is an advantage
Positive attitude, eagerness to learn, and strong interpersonal skills
Fresh graduates with relevant backgrounds or internships in export-import or customer service are encouraged to apply