Export-Import Customer Service

Tech Harvest Capital; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in import-export is seeking an Export-Import Customer Service Executive to join their team. This role involves communicating with international clients, handling import-export operations, and ensuring a seamless customer experience. Ideal candidates should have strong English skills and a detail-oriented approach. Fresh graduates are encouraged to apply.

Qualifications

• Strong English communication skills, written and spoken.
• Familiarity with international trade procedures.
• Good organizational skills with attention to detail.

Responsibilities

• Serve as the primary contact for international clients via various platforms.
• Prepare and issue necessary documents like invoices and shipping papers.
• Coordinate with teams to ensure timely deliveries.

Skills

Strong English communication skills

Organizational skills

Attention to detail

Multitasking abilities

Basic digital marketing knowledge

Education

Relevant background or internships in export-import

Job description

We Are Hiring!

Position: Export-Import Customer Service
Company: Jayspire Global Line Sdn Bhd
Job Type: Full-Time | On-Site
Salary: RM 1,700 RM 2,500
Location: E-2-16, Level 2, Sunsuria Forum, Jalan Setia Dagang U13/AL, Setia Alam, 40170 Shah Alam, Selangor Darul Ehsan, Malaysia

Are you a proactive and detail-oriented individual? Join our growing team as an Export-Import Customer Service Executive!

In this role, youll handle international client communication, support import-export operations, and ensure a smooth customer experience from order to delivery.

Key Responsibilities:

• Serve as the primary point of contact for international clients via email, WhatsApp, and other communication platforms

• Prepare and issue documents such as invoices, catalogs, quotations, and shipping papers

• Coordinate with internal teams and freight forwarders to ensure timely deliveries

• Monitor activity on e-commerce and B2B platforms and respond to inquiries

• Resolve customer queries promptly to maintain satisfaction

• Assist with content creation, social media updates, and digital marketing activities

Job Requirements:

• Strong English communication skills (written and spoken)

• Familiarity with international trade procedures and logistics

• Good organizational skills with strong attention to detail

• Ability to multitask in a fast-paced environment

• Basic knowledge of digital marketing or e-commerce is an advantage

• Positive attitude, eagerness to learn, and strong interpersonal skills

• Fresh graduates with relevant backgrounds or internships in export-import or customer service are encouraged to apply