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Export-Import Customer Service

Tech Harvest Capital

Selangor

On-site

MYR 20,000 - 100,000

Full time

25 days ago

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Job summary

A leading company in import-export is seeking an Export-Import Customer Service Executive to join their team. This role involves communicating with international clients, handling import-export operations, and ensuring a seamless customer experience. Ideal candidates should have strong English skills and a detail-oriented approach. Fresh graduates are encouraged to apply.

Qualifications

  • Strong English communication skills, written and spoken.
  • Familiarity with international trade procedures.
  • Good organizational skills with attention to detail.

Responsibilities

  • Serve as the primary contact for international clients via various platforms.
  • Prepare and issue necessary documents like invoices and shipping papers.
  • Coordinate with teams to ensure timely deliveries.

Skills

Strong English communication skills
Organizational skills
Attention to detail
Multitasking abilities
Basic digital marketing knowledge

Education

Relevant background or internships in export-import

Job description

We Are Hiring!

Position: Export-Import Customer Service
Company: Jayspire Global Line Sdn Bhd
Job Type: Full-Time | On-Site
Salary: RM 1,700 RM 2,500
Location: E-2-16, Level 2, Sunsuria Forum, Jalan Setia Dagang U13/AL, Setia Alam, 40170 Shah Alam, Selangor Darul Ehsan, Malaysia

Are you a proactive and detail-oriented individual? Join our growing team as an Export-Import Customer Service Executive!

In this role, youll handle international client communication, support import-export operations, and ensure a smooth customer experience from order to delivery.

Key Responsibilities:
  • Serve as the primary point of contact for international clients via email, WhatsApp, and other communication platforms

  • Prepare and issue documents such as invoices, catalogs, quotations, and shipping papers

  • Coordinate with internal teams and freight forwarders to ensure timely deliveries

  • Monitor activity on e-commerce and B2B platforms and respond to inquiries

  • Resolve customer queries promptly to maintain satisfaction

  • Assist with content creation, social media updates, and digital marketing activities

Job Requirements:
  • Strong English communication skills (written and spoken)

  • Familiarity with international trade procedures and logistics

  • Good organizational skills with strong attention to detail

  • Ability to multitask in a fast-paced environment

  • Basic knowledge of digital marketing or e-commerce is an advantage

  • Positive attitude, eagerness to learn, and strong interpersonal skills

  • Fresh graduates with relevant backgrounds or internships in export-import or customer service are encouraged to apply

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