Customer Service Agent - Merchant Team -Malaysia

Binance; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

Binance is seeking a customer support professional for their P2P operations. The role involves handling inquiries, resolving issues, and collaborating with teams in a fast-paced environment. Candidates should have 2-3 years of experience in customer support, strong problem-solving skills, and the ability to work autonomously in a remote setting.

Benefits

Competitive compensation

Career development opportunities

Work remotely

Global exposure

Qualifications

• 2-3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
• Fluent in English (both written and spoken); additional languages are a plus.
• Familiarity with P2P crypto trading or blockchain is a bonus.

Responsibilities

• Serve as the frontline support for Binance’s P2P merchant operations.
• Handle inbound inquiries via chat, email, and calls.
• Proactively resolve issues and escalate complex problems when needed.

Skills

Problem-solving

Communication

Multitasking

Time management

Job description

Crypto Jobs

Job Description

Binance – The global leader in cryptocurrency and blockchain solutions with over 250 million users across 100+ countries.

• Full-Time
• Remote (must have reliable internet)
• Serve as the frontline support for Binance’s P2P (peer-to-peer) merchant operations.
• Handle inbound inquiries via chat, email, and calls.
• Proactively resolve issues, providing clear and accurate responses to customers.
• Escalate complex problems to team leaders or other departments when needed.
• Stay updated with internal guidelines, product changes, and market developments.
• Maintain high-quality standards and follow defined schedules and shifts.
• Contribute to the preparation and optimization of other support processes.
• Collaborate with internal teams and demonstrate a strong team-player mindset.
• 2–3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
• Strong problem-solving mindset with a commitment to delivering top-tier customer experiences.
• Ability to work well under pressure in fast-paced, shifting environments.
• Fluent in English (both written and spoken); additional languages are a plus.
• Capable of multitasking and time management.
• Must have stable internet (minimum 5 Mbps broadband).
• Flexibility to work night shifts, weekends, and public holidays.
• Bonus: Familiarity with P2P crypto trading, blockchain, or being an existing Binance P2P user.

You are a customer-first professional with solid communication skills, tech-savvy with interest in fintech/crypto, and resilient enough to thrive in shift-based remote work. You’re comfortable working autonomously and collaborating globally in a dynamic environment.

• Help shape the future of blockchain finance.
• Collaborate with global experts in a flat, fast-moving organization.
• Autonomy over impactful work and access to career development.
• Work remotely with competitive compensation and global exposure.
• Be part of a culture that values learning, performance, and innovation.

AI Application Software Engineer (Singapore)

Binance Accelerator Program - QA Automation

Global Deputy Lead - Compliance Systems and Controls (Dubai)

Binance Accelerator Program - Talent Acquisition (Employer Branding & Creative Content) - Taipei, Taipei City, Taiwan

Corporate Recruiter (Business & Volume Hiring) -Taiwan