Customer Service Officer (Call Centre), 3 Months Contract

Hispanic Alliance for Career Enhancement; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector is seeking passionate Customer Service Officers for their Call Centre in Kuala Lumpur. The role involves handling emergency assistance calls, managing travel claims, and providing customer support. Candidates should possess strong communication skills, particularly in Mandarin, and be willing to work on rotating shifts. The company offers a supportive work environment and opportunities for professional growth.

Benefits

Supportive and inclusive work environment

Opportunities for professional growth and development

Comprehensive benefits for well-being

Qualifications

• Proficiency in Microsoft Office and computer skills.
• Strong time management skills.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin; proficiency in other dialects is a plus.

Responsibilities

• Handle inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance.
• Manage inbound calls for Travel Claims enquiries.
• Assist customers with Mobile Claims from Singapore & Hong Kong.
• Address customer inquiries and feedback regarding services.
• Support motor insurance claims following guidelines.
• Complete call logs and update the system.

Skills

Communication skills

Time management

Proficiency in Microsoft Office

Ability to communicate in Mandarin

Job description

Customer Service Officer (Call Centre), 3 Months Contract

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: R54626

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and care about helping others, there’s a place for you here.

Your Role:

• Emergency Assistance: Handle inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Support motor insurance claims following guidelines.
• Administrative Tasks: Complete call logs and update our system.
• Flexibility: Work on a rotational shift schedule.
• Additional Duties: Perform other ad-hoc tasks as assigned.

Requirements to Succeed:

• Proficiency in Microsoft Office and computer skills.
• Strong time management skills.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin; proficiency in other dialects is a plus.
• Willingness to work on rotating shifts.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.

Sedgwick is an Equal Opportunity Employer. The statements in this document are intended to describe the general nature of the work performed. Sedgwick reserves the right to modify duties as needed.