Jobs at Continental in France

We are seeking a highly motivated Front Office Cum Reservation Assistant to join our team at the Hotel Grand Continental Kuala Lumpur. In this full‑time position, you will be responsible for efficiently managing front office operations and ensuring a seamless guest experience.

• Greeting and assisting guests at the front desk in a friendly and professional manner.
• Handling guest check‑ins and check‑outs, including processing payments and addressing inquiries.
• Managing room reservations, including responding to reservation requests, modifying existing bookings, and maintaining accurate records.
• Providing information about the hotel’s facilities, services, and local attractions to guests.
• Coordinating with other hotel departments to ensure a high level of guest satisfaction.
• Assisting with administrative tasks such as data entry and record‑keeping.

• Minimum 1‑2 years of experience in a front office or guest services role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact with guests in a courteous and professional manner.
• Strong problem‑solving and decision‑making abilities, with flexibility to adapt to changing situations.
• Proficiency in using hotel management software and computer systems.
• Fluency in English and Bahasa Malaysia (preferred).
• Positive attitude, team‑oriented mindset, and passion for providing exceptional customer service.
• Fluency in Mandarin is an advantage to serve Mandarin‑speaking guests.

• Competitive salary and performance‑based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career development and training.
• Discounts on hotel stays and dining across our properties.
• A positive and collaborative team culture.

Hotel Grand Continental Kuala Lumpur is a leading hospitality brand in the heart of Kuala Lumpur, offering luxurious accommodations and exceptional guest services. With a commitment to innovation and sustainability, we strive to create unforgettable experiences for our guests. Join our team and be a part of our exciting journey in the dynamic hospitality and tourism industry.

Apply now and become our next Front Office Cum Reservation Assistant!